Information obligations according to Article 13 of the EU General Data Protection Regulation (GDPR)
When you access our websites, information about your access (date, time, page viewed) is stored as log files on our server. We evaluate this data in anonymized form exclusively for our own statistical purposes.
The processing takes place on behalf of Hotel Koller.
As a rule, we do not collect any personal data when you use our website. If you contact us using the contact forms provided or subscribe to our newsletter, your email address and your other personal data will only be used for individual correspondence to answer your request. We guarantee that your information will only be used by us, will not be passed on and will be treated confidentially in accordance with the applicable legal provisions. An exception is the transfer to processors who work exclusively on the instructions of viamedia, do not use the data for their own purposes and are bound by their own agreements to the data protection obligations of the General Data Protection Regulation.
You have the right to information, correction and deletion of data, the right to restrict processing, to object to processing (in particular to object to the sending of direct advertising) and the right to lodge a complaint with a supervisory authority.
General Inquiries
The data of your inquiry (name, contact details, content of the inquiry, history of previous contacts with us), which you send via the contact form or to us by e-mail, will be used by us for customer support (pre-contractual measures) and for marketing purposes (legitimate interest in sending Direct advertising by post) is processed. We will delete your data 3 years after your last request unless there are legal obligations to retain the data.
Note on the use of cookies
This website uses software to analyze the use of the website.
By evaluating this data, valuable insights into the needs of users can be gained. These findings help to further improve the quality of the offering.
So-called cookies are also used in this context. Cookies are text files that are stored on the website visitor's computer and thus enable a visitor to be recognized on an anonymous basis. Cookies can generally be rejected or deleted using the appropriate browser settings.
This website uses Google Analytics, a web analysis service provided by Google Inc. (“Google”). The information generated by the Google cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. However, if IP anonymization is activated on this website, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there.
On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics is not combined with other Google data. You can prevent the storage of cookies by setting your browser software accordingly; However, we would like to point out that in this case you may not be able to use all functions of this website to their full extent.
You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading the browser plug-in available under the following link and install
http://tools.google.com/dlpage/gaoptout?hl=de.
Further information on terms of use and data protection can be found under the Google Analytics terms and conditions or under the Google Analytics overview. We would like to point out that on this website Google Analytics has been extended by the code "gat._anonymizeIp();" has been expanded to ensure anonymized recording of IP addresses (so-called IP masking).
ADDITIVE+ LANDINGPAGE - Online Marketing and Landing Pages
Beside our website we do also operate optimized landing pages for means of hotel online marketing. To process your request, reservation, order, activation, registration or the transmission of other contact forms on our website as well as to save and store your data we use cloud services, CRM systems and software provided by ADDITIVE Srl, 39011 Lana (BZ), Italy (“ADDITIVE”), our partner in the field of hotel digital marketing. The adequate level of data protection is based on data processing agreements with the respective company.
Our landing pages use Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics enables website operators to analyse the user behavior of the visitors. The information about the user behavior is transmitted to and stored by Google on its servers.
Your IP address is collected but immediately anonymised (for example by deleting the last 8 bits). As a result the geolocation data is less accurate.
You can prevent the data collection connected to your use of our online services through cookies and the processing of this data by Google, by installing the browser-plugin available at the following link:
https://chrome.google.com/webstore/detail/google-analytics-opt-out/fllaojicojecljbmefodhfapmkghcbnh
ADDITIVE has an insight into data gathered through Google Analytics. This data will be used only to analyse the use of our websites and to evaluate our marketing and distribution strategies.
Our website and landing pages also use functions provided by ADDITIVE for the multi-channel monitoring of the use of our websites as well as marketing and distribution strategies like landing pages, newsletter and social media presence. Information about your visits and submitted forms on our websites are also transmitted to ADDITIVE in order to evaluate and optimize our marketing and sales measures.
The data processing takes place in accordance with the requirements of art. 6 para. 1 lit f (legitimate interests) of the GDPR.
Our objective in accordance with the GDPR (legitimate interests) is the improvement of our products and services and our web presence through the analysis of the use of our website as well as marketing and distribution strategies.
Our website and our landing pages also use remarketing functions provided by Google Inc. (“Google”) and by Meta Platforms Inc. (“Meta”). Therefore, Meta and Google will know that you have visited our website. This way visitors of our website and of our landing pages will find ads adapted to their interests on Google’s advertising platforms and on the social media platforms Facebook and Instagram.
The data processing takes place in accordance with the requirements of art. 6 para. 1 lit a (consent) of the GDPR.
When you visit our landing pages a banner will inform you about the use of cookies for remarketing functions. If you continue using the website or click on the respective button you consent to the use of cookies. You can deny your consent anytime, by visiting the page containing the cookie information and denying the use in the banner that will be displayed.
ADDITIVE+ MARKETING AUTOMATION - Direct Marketing
In order to increase customer loyalty and to sell our services and additional services we use hotel online marketing software provided by ADDITIVE Srl, 39011 Lana (BZ), Italy (“ADDITIVE”) within the field of hotel marketing automation.
Therefore your data, which we gather and process in connection with your request, reservation, order, activation, registration or the transmission of other contact forms on our website, will be analysed and used to provide you with automatically generated offers for our services and additional services. Through the use of these services and systems your data will be processed and stored, at least in part, also outside of the EU or the EEC. The adequate level of data protection is based on data processing agreements.
You can deny the use of your data for this purpose anytime by clicking on the “unsubscribe” link in the respective message.
The data processing takes place in accordance with the requirements of art. 6 para. 1 lit f (legitimate interests) of the GDPR.
Our objective in accordance with the GDPR (legitimate interests) is the prevention of competitive disadvantages, the increase in brand awareness and the maximisation of our economic success through an optimal use of the acquired contacts.
Disclaimer
Our websites contain links to external sites. We do not adopt the content of these pages as our own. If you believe that content on these pages is illegal, we ask you to notify us at the above email address.